Communication Quick-Reference Kit

Verbal Strategies, Non-Verbal Tools & Difficult Moment Scripts

Daily-use communication tools for knowing what to say, what to avoid, and how to respond in difficult care moments. This toolkit supports calmer, more compassionate communication in dementia care.

What’s Inside:

• What not to say and better alternatives
• 7 verbal strategies with examples
• Non-verbal communication guide
• Word-for-word scripts for difficult care moments
• Communication notes section

Best For:
Care professionals and family caregivers who need practical communication support they can use every day.